Determinants of undergraduate academic achivement and satisfaction with online learning during the covid-19 pandemic, 2021

DO THI HUE

DETERMINANTS OF UNDERGRADUATE ACADEMIC

ACHIVEMENT AND SATISFACTION WITH ONLINE LEARNING

DURING THE COVID-19 PANDEMIC.

GRADUATE THESIS OUTLINE

MAJOR: BUSINESS ADMINISTRATION

CODE: 7340101

SUPERVISOR

Dr. PHAM HUONG DIEN

HO CHI MINH CITY, 2021

MINISTRY OF EDUCATION AND TRAINING THE STATE BANK OF VIET NAM

BANKING UNIVERSITY OF HO CHI MINH CITY

DO THI HUE

DETERMINANTS OF UNDERGRADUATE ACADEMIC

ACHIVEMENT AND SATISFACTION WITH ONLINE LEARNING

DURING THE COVID-19 PANDEMIC.

GRADUATE THESIS OUTLINE

MAJOR: BUSINESS ADMINISTRATION

CODE: 7340101

SUPERVISOR

Dr. PHAM HUONG DIEN

HO CHI MINH CITY, 2021

MINISTRY OF EDUCATION AND TRAINING THE STATE BANK OF VIET NAM

BANKING UNIVERSITY OF HO CHI MINH CITY

Abstract

This study aims to uncover the key factors that affect undergraduate academic

achievement and satisfaction with online learning during the covid – 19 pandemics.

The author focusses on these factors such as technology, learning methods, tuition

fee, materials quality which regarded as student’s concern. A bilingual

questionnaire in both English and Vietnamese was sent with the sample size of

around 500 students belong to different universities in Ho Chi Minh city, especially

the banking university. After collecting a big database and analyzing through SPSS

software, the result reveals that 7 variables including learning methods, safety,

technology, fee, learning environment, support and interaction have a significant

and positive impact on student’s satisfaction. This study has both theoretical and

practical contributions for the future development of Viet Nam education. This

research not only provides a solid foundation for following similar studies but also

helps students to find out the best way to study online learning effectively.

Furthermore, this research also offers implications for governments and institutional

universities to improve the quality of online learning methods.

DECLARATION

I declare that this thesis has been composed solely by myself and that it has not

been submitted, in whole or in part, in any previous application for a degree. Except

where states otherwise by reference or acknowledgment, the work presented is

entirely my own. The work was done under the guidance of Dr. Pham Huong Dien

at the Banking university, Viet Nam.

Thesis’s Author

Do Thi Hue

ACKNOWLEDGEMENT

Throughout the writing of this dissertation, I have received a great deal of

support and assistance. I would first like to thank my supervisor, Dr Pham Huong

Dien, whose expertise was invaluable in formulating the research questions and

methodology. Your insightful feedback pushed me to sharpen my thinking and

brought my work to a higher level. In addition, I would like to express my gratitude

to examiners who spending time evaluating my thesis. Finally, thanks for all

institutions of banking university have created opportunities and facilities for me to

conduct the research.

LIST OF TABLES

Table 4. 1 Demographic and basic information of respondents ____________30

Table 4. 2 The reliability of the scale __________________________________34

Table 4. 3 Exploratory Factor Analysis – EFA __________________________35

Table 4. 4 Excluded variables ________________________________________36

Table 4. 5 Exploratory factor analysis KMO and Bartlett's Test ___________37

Table 4. 6 Eigenvalues and Average Variance Extracted (AVE) ___________37

Table 4. 7 KMO and Bartlett's Test for Dependent variable SAT __________38

Table 4. 8 Total Variance Explained __________________________________39

Table 4. 9 Pearson correlation _______________________________________40

Table 4. 10 Linear Model Barley’s Summary ___________________________41

Table 4. 11 Check the fit of the linear regression model ANOVAa _________42

Table 4. 12 The regression results ____________________________________42

Table 4. 13 T-test for Gender and Satisfaction factor ____________________44

LIST OF FIGURES

Figure 2. 1 E-learning system model __________________________________13

Figure 2. 2 Five components of the service quality scale Servqual __________15

Figure 2. 3 Research model __________________________________________20

Figure 3. 1 Research flow chart .............................................................................27

SYMBOLS AND ABBREVIATIONS TABLE

Number Symbols Detail name

1 LM Learning methods

2 ST Safety

3 FE Tuition fee

4 SP Support

5 TN Technology

6 LE Learning environment

7 ID Independence

8 IR Interaction

9 SAT Satisfaction

10 LMS Learning management system

CONTENTS

CHAPTER 1. INTRODUCTION ...................................................................1

1.1 The necessity of the topic .......................................................................1

1.2 Objectives and Questions.......................................................................2

1.3 Research subjects and Scope .................................................................2

1.4 Research methods...................................................................................2

1.5 Research significance .............................................................................3

1.6 Thesis structure ......................................................................................3

CHAPTER 2. LITERATURE REVIEW .......................................................5

2.1 Concepts and Definitions.......................................................................5

2.1.1 Learning theories.............................................................................5

2.1.2 Online learning during the epidemic season.................................7

2.1.3 Student satisfaction .......................................................................13

2.2 Previous empirical studies...................................................................15

2.3 Research model.....................................................................................19

CHAPTER 3. THE RESEARCH METHODOLOGY................................27

3.1 Research process...................................................................................27

3.2 Research methods.................................................................................28

3.2.1 Qualitative approach.....................................................................28

3.2.2 Quantitative approach ..................................................................28

3.3 Sample description ...............................................................................28

3.4 Survey design ........................................................................................29

3.4.1 Scale applied in survey..................................................................29

3.4.2 The questionnaire designs.............................................................29

CHAPTER 4. DATA ANALYSIS.................................................................30

4.1 Descriptive statistic...............................................................................30

4.2 Testing the reliability of Cronbach's Alpha scale .............................34

4.3 Exploratory Factor Analysis – EFA ...................................................35

4.3.1 Independent variables...................................................................35

4.3.2 Dependent variable SAT...............................................................38

4.4 Pearson correlation analysis................................................................39

4.5 Multivariate regression analysis .........................................................41

4.6 Robust check.........................................................................................43

4.6.1 T-Test for Gender and Satisfaction factor..................................43

4.6.2 One-way anova test for universities and satisfaction factor......44

4.6.3 One-way anova test for school year and satisfaction factor ......45

4.6.4 One-way anova test for learning device and satisfaction factor

...........................................................................................................................45

4.6.5 One-way anova test for learning software and satisfaction

factor.................................................................................................................45

4.7 Discussion ..............................................................................................46

CHAPTER 5. CONCLUSION ......................................................................48

5.1 Implications...........................................................................................48

5.2 Limitation of the study and directions for future research..............52

5.2.1 Limitations.....................................................................................52

5.2.2 Future research..............................................................................52