Cung ứng dịch vụ hành chính công trong bố cảnh cuộc cách mạng công nghiệp 4.0 ở Việt Nam

CAI CACH HANH CHINH

CUNG UNG UjCH VU HANH CHINH CUNG TRUNG BUI CANH

CUOC CACH MANG CONG NGHIEP 4.U U VIET NAM

TS PHUNG THj PHONG LAN (*)

ThS LE THI LAN PHVITNG (" )

Tom tat: Cude each mang cong nghi$p 4.0 dem lai nhQng cc hoi to idn chua tiSng co cho Ccti

each hanh chlnh d nude ta, dae biet la cung ilng dieh vu hanh ehlnh cong; tuy nhien eung dat

ra nhOng thach thUc, kho khan ma cai each hinh chlnh phai doi mat Bai viet phan tich, danh

gia nhOng cP hpi va thach thile doi vdi eung Ung djch vu hanh ehlnh cong tai Viet Nam va de

xuat mot so giai phap de hoat ddng nay thich Ung vdi Cude each mang edng nghiep 4.0 dang

diSn ra manh me hien nay.

Til khoa: Cach mang cong nghiep 4.0; ed hoi va thach thUc; cung Ling dich vu hanh chlnh

cong; Viet Nam.

Abstract: industrial Revolution 4.0 has brought about unforeseen and great opportunities for

the administrative reform in our country, especially in relation to the provision el public adminis￾trative services; hewever, it also imposes a lot of challenges and difficulties that the administra￾tive reform has to face with. This paper analyzes and evaluates the opportunities and challenges

lor the provision of public administrative services in Vietnam and proposes a number ol solutions

for these activities to adapt to the ongoing Industrial Revolution 4.0.

Keywords: industrial Revolution 4.0; opportunities and challenges; provision of public admin￾istrative services; Vietnam.

Ngay nhan bai; 08/5/2020 Ngay bien tap; 27/5/2020 Ngay duyet dang; 24/6/2020

1. Hoat dong cung uTng djch vu hanh chfnh

cong trong bdi canh Cugc each mang cong

nghiep 4.0 d Viet Nam

Trong nhOng nam qua, vdi quyet tam cai

each nen hanh chinh nha nifcic, hoat dpng cung

Ltng djch vu hanh chinh cong (DVHCC) S nUdc

la da CO nhDng chuyen bien tich cue. Nen hanh

chfnh bade dau da bao dam ve so iiidng va

chat iudng djch vu, qua do gia tang mCrc dp hai

iong cua ngudi thu hudng djch vu doi vdi sU

phuc vu, dap ijfng cija chfnh quyen; gia tang

idng tin cIja ngUdi dan, nha dau tu trong nudc

va ngoai nUdc dd'i vdi Nha nadc ta. Cac loai

hinh DVHCC, ta hoat dpng cap phep, chdng

nhan, chdng thae, xae nhan, thu thue, phf, ie

phi den viec giai quyet l<hi§'u nai, to' cao va xCf

n Wpc vien Hanh chinh Quoc gia

(") Trudng Cao dang Y tS Thanh H6a

iy vi pham hanh chfnh deu cd nhDng thay doi

theo hadng giam lai cac quy djnh, thij tuc, each

thde tien hanh ngay cang dUdc hien dai hda.

Tuy nhien, viec cung Dng DVHCC v§n cdn

nhOng han che nhat djnh, dd ia: chat iUdng

djch vu tuy da dUdc cai thien, song van chua

mang den sU hai iong toan dien cho ngudi

dan va dcanh nghiep. Ub\ trudng dau ta, l<inh

doanh chua thdng thoang, ngadi dan, doanh

nghiep cdn phan nan nhieu ve thu tuc hanh

chinh rudm ra, phDc tap, trinh dp chuyen mdn,

dao dDc cong vu cua mot bo phan dpi ngu

can bp, cdng chdc chaa ddng deu, cdn thieu

va yeu, trong phoi hdp giDa cac cd quan chDc

nang vSn cdn tfnh trang cue bo, dun day, ne

tranh trach nhiem... lam mat can doi giDa nang

iac cung Dng cua cac cd quan hanh chinh nha

nudc vdi yeu cau cua ngudf dan va doanh

nghfep ve cac DVHCC.

To chuc nha niwrc so 6/2020 ®