Configuring & troubleshooting MS windows XP

1 YEAR UPGRADE

BUYER PROTECTION PLAN

Everything You Need to Install and Configure Windows XP Professional

• Step-by-Step Instructions for Performing a Network Installation of Windows XP

Professional

• Complete Coverage of Upgrading Legacy Systems to Windows XP

• Determine a Complete Security Policy for Windows XP Using Internet Connection

Firewall, Encrypting File System, and NTFS

Martin Grasdal Technical Editor

Brian Barber

Chad Todd

Norris L. Johnson, Jr.

Robert Shimonski

WINDOWS XP

Configuring and Troubleshooting

Professional

[email protected]

With more than 1,500,000 copies of our MCSE, MCSD, CompTIA, and Cisco

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189_XP_FM.qxd 11/13/01 8:29 AM Page ii

1 YEAR UPGRADE

BUYER PROTECTION PLAN

Brian Barber

Chad Todd

Norris L. Johnson, Jr.

Robert J. Shimonski

Martin Grasdal Technical Editor

Windows XP

Professional

Configuring and Troubleshooting

189_XP_FM.qxd 11/13/01 8:29 AM Page iii

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Configuring and Troubleshooting Windows XP Professional

Copyright © 2001 by Syngress Publishing, Inc.All rights reserved. Printed in the United States of America.

Except as permitted under the Copyright Act of 1976, no part of this publication may be reproduced or

distributed in any form or by any means, or stored in a database or retrieval system, without the prior

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Printed in the United States of America

1 2 3 4 5 6 7 8 9 0

ISBN: 1-928994-80-6

Technical Editors: Martin Grasdal Freelance Editorial Manager: Maribeth Corona-Evans

and John M. Gunson II

Technical Reviewer:Will Schmied Cover Designer: Michael Kavish

Co-Publisher: Richard Kristof Page Layout and Art by: Shannon Tozier

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189_XP_FM.qxd 11/13/01 8:29 AM Page iv

v

Acknowledgments

We would like to acknowledge the following people for their kindness and support

in making this book possible.

Richard Kristof and Duncan Anderson of Global Knowledge, for their generous

access to the IT industry’s best courses, instructors, and training facilities.

Ralph Troupe, Rhonda St. John, and the team at Callisma for their invaluable insight

into the challenges of designing, deploying and supporting world-class enterprise

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their incredible marketing experience and expertise.

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Bunkell, and Klaus Beran of Harcourt International for making certain that our

vision remains worldwide in scope.

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which they receive our books.

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189_XP_FM.qxd 11/13/01 8:29 AM Page v

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vii

Technical Editors and Contributors

Martin Grasdal (BA, MCSE+I on Windows NT 4.0, MCSE on

Windows 2000, MCT, CNE, CNI, CTT,A+) is Director of Cramsession

Content at BrainBuzz.com and is a co-founder of Eutechnia Solutions, a

computer consulting and training firm based in Edmonton, Canada.

Martin has been an MCT since 1995 and an MCSE since 1996. His

training and network experience covers a broad range of products,

including NetWare, Lotus Notes,Windows NT and 2000, Exchange

Server, IIS, Proxy Server, and ISA Server 2000. Martin was the Technical

Editor for the bestselling Syngress Publishing’s Configuring ISA Server

2000: Building Firewalls for Windows 2000 (ISBN: 1-928994-29-6) by

Thomas and Deb Shinder. Martin also works actively as a consultant. His

recent consulting experience includes contract work for Microsoft as a

Technical Contributor to the MCP Program on projects related to server

technologies. Martin lives in Edmonton,Alberta, Canada, with his wife

Cathy and their two sons.

John M. Gunson II (MCSE, MCT, Master CNE, CCNA) is an infra￾structure consultant, trainer, author, and speaker. He has worked in the

Information Technology field for nearly 13 years, designing and deploying

complex solutions utilizing Microsoft, Novell, and Cisco products for cor￾porations in the Philadelphia and New York areas. John has written and

contributed to several Syngress Publishing titles, including Deploying

Windows 2000 with Support Tools, and PC Maintenance & Repair DVD Kit

(ISBN: 1-928994-41-5). He has also written several articles on Microsoft

and Cisco technologies for Windows 2000 Magazine and Microsoft

Certified Professional Magazine. John lives in the Philadelphia suburbs

with his family and ever growing collection of computer and network

equipment.

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viii

Contributors

David L. Hopper (MCSE, MCP+I, CCNP, NNCSS) is a Senior

Network Support Engineer with SBC Datacomm. David currently pro￾vides multivendor network support to internal network engineers and

contract clients. His areas of expertise include Microsoft Windows

NT/2000/XP, Cisco and Nortel routers, Symantec Enterprise Firewall

(formerly Raptor Firewall), and general network design, implementation,

and optimization. David’s background includes positions as a Senior

Infrastructure Engineer with the Anixter Inc. networking division, an

Enterprise LAN Engineer at Anixter Inc., and a Support Engineer with

Reeves Data Corporation. David resides in Waukegan, IL with his fiancée

Valerie.

Mark Horninger (A+, MCSE+I, MCSD, MCDBA) is President and

founder of Haverford Consultants Inc. (www.haverford-consultants.com),

located in the suburbs of Philadelphia, PA. He develops custom applica￾tions and system engineering solutions, specializing primarily in Microsoft

operating systems and Microsoft BackOffice products. He has over 10

years of computer consulting experience and has passed 29 Microsoft

Certified exams. During his career, Mark has worked on many extensive

projects including database development, application development,

training, embedded systems development, and Windows NT and 2000

project rollout planning and implementations. Mark lives with his wife

Debbie and two children in Havertown, PA.

Robert J. Shimonski (Cisco CCDP, CCNP, Nortel NNCSS, MCSE,

MCP+I, Master CNE, CIP, CIBS, CWP, CIW, GSEC, GCIH, Server+,

Network+, Inet+,A+) is a Lead Network and Security Engineer for

Thomson Industries Inc.Thomson Industries is the leading manufacturer

and provider of linear motion products and engineering. Robert’s special￾ties include network infrastructure design with the Cisco and Nortel

product line, network security design and management with CiscoSecure

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ix

and PIX Firewalls, network management and troubleshooting with

CiscoWorks and Sniffer-based technologies, systems engineering and

administration with Microsoft NT/2000/XP, UNIX, Linux,Apple, and

Novell Netware technologies, and developing a host of Web-based solu￾tions for companies securing their market on the Web. He has also con￾tributed to hundreds of articles, study guides, and certification preparation

software for Web sites and organizations worldwide, including

Brainbuzz.com and SANS.Org. Robert’s background includes positions as

a Network Architect at Avis Rent A Car and Cendant Information

Technology. Robert holds a bachelor’s degree from SUNY, NY and is a

part-time Licensed Technical Instructor for Computer Career Center in

Garden City, NY teaching Windows-based and Networking Technologies.

Brian Barber (MCSE, MCP+I, MCNE, CNE-5, CNE-4, CNA-3,

CNA-GW), co-author of Syngress Publishing’s Configuring Exchange 2000

Server (ISBN: 1-928994-25-3) is a Senior Technology Consultant with

Sierra Systems Consultants Inc. in Ottawa, Canada.As such, he provides

technical architecture consulting and analysis to public and private sector

clients. Brian specializes in technical and network architecture, focusing

on Web-enabled service delivery through directory services and mes￾saging. His background includes positions as Senior Technical Analyst at

MetLife and Senior Technical Coordinator at the LGS Group Inc. (now a

part of IBM Global Services). He would like to thank his family for all of

their help, love, and support, and Glen Donegan at Microsoft Canada for

providing the software he needed to set up a test environment.

Chad Todd (MCSE, MCT, CNE, CAN,A+, Network+, I-Net+) is a

Systems Trainer for Ikon Education Services, a global provider of tech￾nology training. He currently teaches Windows 2000 and Windows XP

courses. In addition to training for Ikon, Chad also provides private con￾sulting for small- to medium-sized companies. Chad is the author of

Syngress Publishing’s Hack Proofing Windows 2000 Server (ISBN:

1-931836-49-3). Chad first earned his MCSE on Windows NT 4.0 and

has been working with Windows 2000 and Windows XP since their first

beta releases. He was awarded Microsoft Charter Member 2000 for being

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x

one of the first 2000 engineers to attain Windows 2000 MCSE certifica￾tion. Chad would like to thank his wife Sarah for her caring support and

encouragement.

Norris L. Johnson, Jr. (MCSE, MCT, CTT,A+, Network +) is a

Technology Trainer and owner of a consulting company in the Seattle￾Tacoma area. His consultancies have included deployments and security

planning for local firms and public agencies, as well as providing services to

other local computer firms in need of problem solving and solutions for

their clients. He specializes in Windows NT 4.0 and Windows 2000 issues,

providing planning and implementation and integration services. In addi￾tion to consulting work, Norris trains extensively in the AATP program at

Highline Community College’s Federal Way,WA campus, and has taught in

the vocational education arena at Bates Technical College in Tacoma,WA.

Norris holds a bachelor’s degree from Washington State University. He is

deeply appreciative of the guidance and support offered by his parents and

wife Cindy during the years of transition and education to make the career

change that has been so wonderful to be involved in.

Henk-Evert Sonder (CCNA) has over 15 years of experience as an

Information and Communication Technologies (ICT) professional,

building and maintaining ICT infrastructures. In recent years, he has spe￾cialized in integrating ICT infrastructures with secure business applica￾tions. Henk’s company, IT Selective, works with small businesses to help

them develop high-quality, low cost solutions. Henk has contributed to

several Syngress Publishing titles, including the E-Mail Virus Protection

Handbook (ISBN: 1-928994-23-7), Designing SQL Server 2000 Databases

for .NET Enterprise Servers (ISBN: 1-928994-19-9), VB.NET Developer’s

Guide (ISBN: 1-928994-48-2), and the forthcoming BizTalk Server 2000

Developer’s Guide for .NET (ISBN: 1-928994-40-7). Henk lives in

Hingham, MA with his wife Jude and daughter Lily.

John Godfrey (MCSE, MCP+I, CNA) is currently a freelance consul￾tant who has a wide range of experience gained from over 12 years in the

IT industry. John mainly specializes in Microsoft Technologies providing

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design, automation, process management, implementation, and develop￾ment. He has provided consultancy for many leading companies in the

UK including leading financial institutions and IBM. In addition, he has

worked on many other technical publications as a reviewer and technical

editor more recently focusing on .NET technologies. John lives in the

Shrophsire Hills in the United Kingdom with his wife Rosalind and three

children Sophie, Jacob, and Polly.

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xii

Will Schmied (MCSE) is a featured writer on Windows 2000 and

Windows XP technologies for CramSession.com. He has also authored

several works for various Microsoft certification exams.Will provides con￾sulting and training on Microsoft products to small- and medium-sized

organizations in the Hampton Roads,VA area. He holds a bachelor’s

degree in Mechanical Engineering Technology from Old Dominion

University and is a member of the American Society of Mechanical

Engineers and the National Society of Professional Engineers.Will cur￾rently resides in Newport News,VA with his family Allison, Christopher,

Austin,Andrea, and Hannah.

Technical Reviewer

189_XP_FM.qxd 11/13/01 8:29 AM Page xii

Contents

xiii

Foreword xxvii

Chapter 1 Next Generation Windows 1

Introduction 2

Introducing the Windows XP Family 2

Windows XP Home Edition 3

Multimedia Capabilities 3

Improved User Interface 5

Security Enhancements 6

Switching between User Sessions 6

Hardware and Software Compatibility 7

Windows XP Professional 8

The Future of Windows 2000 Server:

Windows .NET Servers 8

Introducing the Major Features of Windows XP

Professional 9

User Interface 9

Networking 12

Better Performance 13

Internet Features 13

Remote Assistance 13

Reliability Features 14

Multimedia Features 15

Summary 16

Solutions Fast Track 16

Frequently Asked Questions 17

Exploring Windows XP

Professional

Windows XP Professional

takes the product to the

next level:

■ IntelliMirror

Technologies

■ Group Policy

Functionality

■ Encrypting File System

Support

■ Multiprocessor Support

189_XP_TOC.qxd 11/13/01 8:31 AM Page xiii

xiv Contents

Chapter 2 Installing Windows XP

Professional 19

Introduction 20

Clean Installation of Windows XP Professional 23

Setup Issues 36

Performing an Upgrade to Windows XP

Professional 38

Upgrading from Windows 98/Me 40

Upgrading from Windows NT/2000 41

Starting the Upgrade 41

Network Installation of Windows XP Professional 47

Automating the Windows XP Professional Setup 48

Preparing for Setup 49

Command-Line Setup 49

Network Distribution Point 52

Distribution Point Directory Structure 52

Customizing Windows XP Professional Setup 54

Answer Files 54

Setup Manager 3.0 55

Further Customization with UDB 73

Preparing the Destination Computer 75

Using Sysprep 77

Overview of Sysprep 77

Sysprep Requirements 77

Sysprep Step by Step 78

Running Sysprep during Automated

Installation 81

Automating Setup of a Target Computer 81

Creating an Answer File Using Setup

Manager 82

Running Additional Programs After

Mini-Setup 84

Summary 86

Solutions Fast Track 86

Frequently Asked Questions 88

Answers to Your

Frequently Asked

Questions

Q: FAT or NTFS? Which

file system should you

choose during the

installation of

Windows XP

Professional?

A: In order to take

advantage of all of the

features of Windows

XP, such as Encrypting

File System, you need

to choose NTFS.

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