CompTia A+ guide to software managing, maintaining, and Troubleshooting

CompTIA® A+ 220-902 Exam

Objectives Chapters

Domain 1.0 Windows Operating Systems

1.1 Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1). 1, 2, 3, 4, 10

1.2 Given a scenario, install Windows PC operating systems using appropriate methods. 1, 2, 3, 6, 9, 11

1.3 Given a scenario, apply appropriate Microsoft command line tools. 3, 5, 6, 9

1.4 Given a scenario, use appropriate Microsoft operating system features and tools. 1, 2, 3, 4, 5, 9, 10

1.5 Given a scenario, use Windows Control Panel utilities. 1, 2, 3, 4, 9, 10

1.6 Given a scenario, install and configure Windows networking on a client/desktop. 1, 7, 9, 10

1.7 Perform common preventive maintenance procedures using the appropriate Windows OS tools. 3, 6

Domain 2.0 Other Operating Systems and Technologies

2.1 Identify common features and functionality of the Mac OS and Linux operating systems. 11

2.2 Given a scenario, setup and use client-side virtualization. 11

2.3 Identify basic cloud concepts. 9

2.4 Summarize the properties and purpose of services provided by networked hosts. 9, 10

2.5 Identify basic features of mobile operating systems. 8

2.6 Install and configure basic mobile device network connectivity and email. 8

2.7 Summarize methods and data related to mobile device synchronization. 8, 10

Domain 3.0 Security

3.1 Identify common security threats and vulnerabilities. 10

3.2 Compare and contrast common prevention methods. 7, 9, 10

3.3 Compare and contrast differences of basic Windows OS security settings. 1, 3, 9, 10

3.4 Given a scenario, deploy and enforce security best practices to secure a workstation. 3, 9, 10

3.5 Compare and contrast various methods for securing mobile devices. 10

3.6 Given a scenario, use appropriate data destruction and disposal methods. 10

3.7 Given a scenario, secure SOHO wireless and wired networks. 7

Domain 4.0 Software Troubleshooting

4.1 Given a scenario, troubleshoot PC operating system problems with appropriate tools. 3, 4, 5, 6, 11

4.2 Given a scenario, troubleshoot common PC security issues with appropriate tools and best practices. 6, 10, 11

4.3 Given a scenario, troubleshoot common mobile OS and application issues with appropriate tools. 8, 10

4.4 Given a scenario, troubleshoot common mobile OS and application security issues with appropriate tools. 8, 10

Domain 5.0 Operational Procedures

5.1 Given a scenario, use appropriate safety procedures. Appendix A

5.2 Given a scenario with potential environmental impacts, apply the appropriate controls. Appendix A

5.3 Summarize the process of addressing prohibited content/activity, and explain privacy, licensing, and policy concepts. 10

5.4 Demonstrate proper communication techniques and professionalism. 5

5.5 Given a scenario, explain the troubleshooting theory. 5

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Australia • Canada • Mexico • Singapore • Spain • United Kingdom • United States

CompTIA A+ Guide

to Software: Managing,

Maintaining, and

Troubleshooting

Ninth Edition

Jean Andrews, Joy Dark, Jill West

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CompTIA A+ Guide to Software: Managing,

Maintaining, and Troubleshooting,

Ninth Edition, Jean Andrews, Joy Dark, Jill West

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Table of Contents

CompTIA A+ 220-902 Exam Mapped to

Chapters . . . . . . . . . . . . . . . . . . . . . vii

Chapter 1

Survey of Windows Features and Support

Tools . . . . . . . . . . . . . . . . . . . . . . . . . 1

Windows Interfaces . . . . . . . . . . . . . . . . . . . . . . 2

Windows 8 Modern Interface . . . . . . . . . . . . . . 3

Windows 8 Desktop . . . . . . . . . . . . . . . . . . . . . 7

Windows Tools for Users and Technicians . . . . . . 11

Windows 8 File Explorer and Windows 7

Windows Explorer . . . . . . . . . . . . . . . . . . . 11

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . 18

Folder Options . . . . . . . . . . . . . . . . . . . . . . . 20

Power Options . . . . . . . . . . . . . . . . . . . . . . . 21

System Window . . . . . . . . . . . . . . . . . . . . . . 23

System Information Window . . . . . . . . . . . . . 25

Action Center . . . . . . . . . . . . . . . . . . . . . . . . 26

Windows Network Connections . . . . . . . . . . . . . . 28

Windows Workgroup and Homegroup . . . . . . . 28

Windows Domain . . . . . . . . . . . . . . . . . . . . . 29

Public and Private Networks . . . . . . . . . . . . . 30

Make a Windows 8 Network Connection . . . . . . 31

Domain Setup . . . . . . . . . . . . . . . . . . . . . . . 34

Windows User Accounts . . . . . . . . . . . . . . . . . . 35

Using a Microsoft Account with Windows 8 . . . 38

User Account Control Dialog Box . . . . . . . . . . 41

Chapter 2

Installing Windows . . . . . . . . . . . . . . . 49

How to Plan a Windows Installation . . . . . . . . . . 50

Choose the Edition, License, and Version

of Windows . . . . . . . . . . . . . . . . . . . . . . . . 50

Verify Your System Qualifies for

Windows . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Installations with Special Considerations . . . . . 57

Choose the Type of Installation: In-Place

Upgrade, Clean Install, or Dual Boot . . . . . . 62

Understand the Choices You’ll Make during

the Installation . . . . . . . . . . . . . . . . . . . . . 63

Final Checklist before Beginning the

Installation . . . . . . . . . . . . . . . . . . . . . . . . 64

Installing Windows 8.1 and Windows 7 . . . . . . . . 66

Steps to Perform a Windows 8.1 In-Place

Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Windows 8.1 Upgrade from Microsoft

Website . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Windows 7 In-Place Upgrade . . . . . . . . . . . . . 72

Steps to Perform a Windows 8.1

Clean Install . . . . . . . . . . . . . . . . . . . . . . . 74

Steps to Perform a Windows 7 Clean Install . . . 76

Steps to Set Up a Windows Multiboot . . . . . . . 78

Using an Upgrade Product Key on a New

Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . 80

What to Do After a Windows Installation . . . . . . 84

Verify You Have Network Access . . . . . . . . . . . 85

Activate Windows . . . . . . . . . . . . . . . . . . . . . 86

Install Windows Updates and Service Packs... 86

Install Hardware . . . . . . . . . . . . . . . . . . . . . . 88

Install Applications . . . . . . . . . . . . . . . . . . . 95

Set Up User Accounts and Transfer User

Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Turn Windows Features On or Off . . . . . . . . . . 96

Special Concerns When Working in a Large

Enterprise . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Deployment Strategies for Windows . . . . . . . . 97

Using the USMT Software . . . . . . . . . . . . . . . . 99

Chapter 3

Maintaining Windows . . . . . . . . . . . . 107

Schedule Preventive Maintenance . . . . . . . . . . . 108

Verify Critical Windows Settings . . . . . . . . . . 108

Update Drivers and Firmware . . . . . . . . . . . . 108

Patch Management . . . . . . . . . . . . . . . . . . . 109

Clean Up the Hard Drive . . . . . . . . . . . . . . . 110

Backup Procedures . . . . . . . . . . . . . . . . . . . . . 117

Planning for Disaster Recovery . . . . . . . . . . . 118

Back Up User Data with Windows 8 File

History . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Back Up Windows System Files . . . . . . . . . . . 124

Windows 8 Custom Refresh Image . . . . . . . . . 126

Managing Files, Folders, and Storage Devices . . . 129

How Partitions and File Systems Work . . . . . . 129

Commands to Manage Files and Folders . . . . . 133

Use Disk Management to Manage

Hard Drives . . . . . . . . . . . . . . . . . . . . . . . 144

Windows Storage Spaces . . . . . . . . . . . . . . . 151

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iv Table of Contents

Chapter 4

Optimizing Windows . . . . . . . . . . . . 159

Windows Utilities and Tools to Support

the OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

What are the Shell and the Kernel? . . . . . . . 160

How Windows Manages Applications . . . . . . . 161

Task Manager . . . . . . . . . . . . . . . . . . . . . . . 162

Administrative Tools . . . . . . . . . . . . . . . . . . 169

System Configuration . . . . . . . . . . . . . . . . . 170

Services Console . . . . . . . . . . . . . . . . . . . . . 174

Computer Management . . . . . . . . . . . . . . . . 175

Microsoft Management Console (MMC) . . . . . . 175

Event Viewer . . . . . . . . . . . . . . . . . . . . . . . 177

Print Management . . . . . . . . . . . . . . . . . . . 181

Task Scheduler . . . . . . . . . . . . . . . . . . . . . . 182

Performance Monitor . . . . . . . . . . . . . . . . . . 184

Registry Editor . . . . . . . . . . . . . . . . . . . . . . 186

Display Settings and Graphics Software . . . . . 191

Improving Windows Performance . . . . . . . . . . . 193

Step 1: Perform Routine Maintenance . . . . . . 194

Step 2: Clean Windows Startup . . . . . . . . . . . 194

Step 3: Check If the Hardware Can

Support the OS . . . . . . . . . . . . . . . . . . . . 196

Step 4: Check for a History of Problems . . . . 197

Step 5: Consider Using ReadyBoost . . . . . . . . 197

Manually Removing Software . . . . . . . . . . . . . . 199

Step 1: First Try the Uninstall Routine . . . . . 200

Step 2: Delete Program Files . . . . . . . . . . . . 200

Step 3: Delete Registry Entries . . . . . . . . . . . 201

Step 4: Remove Program Shortcuts . . . . . . . . 202

Step 5: Remove Startup Processes . . . . . . . . . 203

Chapter 5

Supporting Customers and

Troubleshooting Windows . . . . . . . 209

What Customers Want: Beyond Technical

Know-How . . . . . . . . . . . . . . . . . . . . . . . . . 210

Becoming a Competent and Helpful Support

Technician . . . . . . . . . . . . . . . . . . . . . . . 210

Planning for Good Service . . . . . . . . . . . . . . 214

Strategies to Troubleshoot Any Computer

Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Step 1: Interview the User and Back

Up Data . . . . . . . . . . . . . . . . . . . . . . . . . 227

Step 2: Examine the System and Make

Your Best Guess . . . . . . . . . . . . . . . . . . . . 229

Step 3: Test Your Theory . . . . . . . . . . . . . . . 231

Step 4: Plan Your Solution and Then Fix the

Problem . . . . . . . . . . . . . . . . . . . . . . . . . 232

Step 5: Verify the Fix and Take

Preventive Action . . . . . . . . . . . . . . . . . . 233

Step 6: Document What Happened . . . . . . . . 233

Troubleshooting Applications . . . . . . . . . . . . . 235

General Steps for Solving Application Errors . . 235

Memory Diagnostics . . . . . . . . . . . . . . . . . . 238

System File Checker . . . . . . . . . . . . . . . . . . 240

Responding to Specific Error Messages . . . . . 241

Chapter 6

Troubleshooting Windows Startup . . . 251

Understanding the Boot Process . . . . . . . . . . . . 252

Different Ways to Boot . . . . . . . . . . . . . . . . 252

Startup UEFI/BIOS Controls the Beginning

of the Boot . . . . . . . . . . . . . . . . . . . . . . . 253

Steps to Boot the Computer and Start

Windows . . . . . . . . . . . . . . . . . . . . . . . . . 254

Tools for Troubleshooting Windows Startup

Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 261

What to Do before a Problem Occurs . . . . . . . 262

Tools for Least Invasive Solutions . . . . . . . . . 266

Tools That Can Affect Windows System Files

and Settings ...................... 276

Tools for Reinstalling Windows . . . . . . . . . . . 280

Troubleshooting Windows Startup . . . . . . . . . . 286

Important Data on the Hard Drive . . . . . . . . 286

Error Messages and Problems . . . . . . . . . . . . 287

Chapter 7

Connecting To and Setting Up a 

Network . . . . . . . . . . . . . . . . . . . . 297

Understanding TCP/IP and Windows

Networking . . . . . . . . . . . . . . . . . . . . . . . . . 298

Layers of Network Communication . . . . . . . . 298

How IP Addresses Get Assigned . . . . . . . . . . 302

How IPv4 Addresses are Used . . . . . . . . . . . . 302

How IPv6 Addresses are Used . . . . . . . . . . . . 306

View IP Address Settings . . . . . . . . . . . . . . . 309

Character-Based Names Identify Computers

and Networks . . . . . . . . . . . . . . . . . . . . . 310

TCP/IP Protocol Layers . . . . . . . . . . . . . . . . 312

Connecting a Computer to a Network . . . . . . . . 317

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Table of Contents v

Connect to an Ethernet Wired or Wireless

Wi-Fi Local Network . . . . . . . . . . . . . . . . . 317

Connect to a Wireless WAN (Cellular)

Network . . . . . . . . . . . . . . . . . . . . . . . . . 320

Create a Dial-Up Connection . . . . . . . . . . . . 323

Create a VPN Connection . . . . . . . . . . . . . . . 325

Dynamic and Static IP Configurations . . . . . . 328

Alternate IP Address Configuration . . . . . . . . 329

Manage Network Adapters . . . . . . . . . . . . . . 330

Setting Up a Multifunction Router for a SOHO

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Functions of a SOHO Router . . . . . . . . . . . . . 334

Install and Configure a Router on the Local

Network . . . . . . . . . . . . . . . . . . . . . . . . . 336

Limit Internet Traffic on Your Network . . . . . 342

Set Up a Wireless Network . . . . . . . . . . . . . . 347

Chapter 8

Supporting Mobile Operating

Systems . . . . . . . . . . . . . . . . . . . . . 359

Operating Systems Used on Mobile Devices . . . . 360

Android by the Open Handset Alliance

and Google....................... 360

iOS by Apple . . . . . . . . . . . . . . . . . . . . . . . 363

Windows Phone by Microsoft . . . . . . . . . . . . 367

Comparing Open Source and Closed Source

Operating Systems . . . . . . . . . . . . . . . . . . 371

Configure, Sync, and Troubleshoot

iOS Devices . . . . . . . . . . . . . . . . . . . . . . . . . 371

Configure iOS Network Connections . . . . . . . 372

Configure iOS Email . . . . . . . . . . . . . . . . . . 375

Sync, Back Up, and Restore from Backup

in iOS . . . . . . . . . . . . . . . . . . . . . . . . . . . 380

Troubleshoot iOS Devices . . . . . . . . . . . . . . . 388

Configure, Sync, and Troubleshoot

Android Devices . . . . . . . . . . . . . . . . . . . . . 393

Configure Android Network Connections . . . . 393

Configure Android Email . . . . . . . . . . . . . . . 398

Sync, Update, Back Up, and Restore from

Backup with Android . . . . . . . . . . . . . . . . 399

Troubleshoot Android Devices . . . . . . . . . . . 402

Configure, Sync, and Troubleshoot Windows

Mobile Devices . . . . . . . . . . . . . . . . . . . . . . 406

Configure Windows Phone Network

Connections . . . . . . . . . . . . . . . . . . . . . . 407

Configure Windows Phone Email, Sync,

and Backup . . . . . . . . . . . . . . . . . . . . . . . 407

Update and Restore Windows Phone from

Backup . . . . . . . . . . . . . . . . . . . . . . . . . . 410

Troubleshoot Windows Mobile Devices . . . . . . 410

Chapter 9

Windows Resources on a Network . . . 417

Supporting Client/Server Applications . . . . . . . 418

Network Servers . . . . . . . . . . . . . . . . . . . . . 418

Internet Explorer . . . . . . . . . . . . . . . . . . . . 419

Remote Desktop Connection (RDC) . . . . . . . . 427

Remote Assistance . . . . . . . . . . . . . . . . . . . 432

Use Group Policy to Improve QoS for

Applications . . . . . . . . . . . . . . . . . . . . . . 434

ODBC Data Sources . . . . . . . . . . . . . . . . . . . 435

Controlling Access to Folders and Files . . . . . . . 437

Classify User Accounts and User Groups . . . . 437

Methods to Assign Permissions to Folders

and Files . . . . . . . . . . . . . . . . . . . . . . . . . 440

How to Share Folders and Files . . . . . . . . . . . 442

How to Map a Network Drive or Network

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 454

Hidden Network Resources and

Administrative Shares . . . . . . . . . . . . . . . 456

Cloud Computing . . . . . . . . . . . . . . . . . . . . . . 458

Cloud Computing Categories . . . . . . . . . . . . . 459

Deployment Models for Cloud Computing . . . . 461

Chapter 10

Security Strategies . . . . . . . . . . . . . . 467

Securing a Windows Personal Computer . . . . . . 468

Use Windows to Authenticate Users . . . . . . . 468

File and Folder Encryption . . . . . . . . . . . . . . 473

Windows Firewall Settings . . . . . . . . . . . . . . 474

Local Security Policies Using Group Policy . . . 477

Use BitLocker Encryption . . . . . . . . . . . . . . 481

Use UEFI/BIOS Features to Protect the System 482

Securing a Mobile Device . . . . . . . . . . . . . . . . . 483

Device Access Controls . . . . . . . . . . . . . . . . 483

Software Security . . . . . . . . . . . . . . . . . . . . 486

Mobile Security in Corporate Environments . . 488

Additional Methods to Protect Resources . . . . . 489

Authenticate Users for Large Networks . . . . . 489

Physical Security Methods and Devices . . . . . 492

Digital Security Methods and Resources . . . . 493

Unified Threat Management (UTM) Appliance 493

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vi Table of Contents

Data Destruction and Disposal . . . . . . . . . . . 494

Educate Users . . . . . . . . . . . . . . . . . . . . . . . 495

Dealing with Malicious Software on Personal

Computers . . . . . . . . . . . . . . . . . . . . . . . . . 497

What are We Up Against? . . . . . . . . . . . . . . 497

Step-by-Step Attack Plan . . . . . . . . . . . . . . 499

Dealing with Malicious Software on Mobile

Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 510

Common Mobile Device Malware Symptoms . . 510

Mobile Device Tools and Malware Removal . . . 512

Software Licensing and Prohibited Content

or Activity . . . . . . . . . . . . . . . . . . . . . . . . . 515

Software Licensing . . . . . . . . . . . . . . . . . . . 515

Corporate Policies for Dealing with Prohibited

Content or Activity . . . . . . . . . . . . . . . . . 516

Chapter 11

Virtualization, Linux, and Mac OS X . 523

Virtualization Basics . . . . . . . . . . . . . . . . . . . . 524

Server-Side Virtualization . . . . . . . . . . . . . . 524

Client-Side Virtualization . . . . . . . . . . . . . . 525

Virtual Machines and Hypervisors . . . . . . . . . 525

Linux Operating System . . . . . . . . . . . . . . . . . 530

Directory and File Layout . . . . . . . . . . . . . . 533

Root Account and User Accounts . . . . . . . . . 535

Linux Commands . . . . . . . . . . . . . . . . . . . . 536

The Vi Editor . . . . . . . . . . . . . . . . . . . . . . . 539

Assigning Permissions to Files

or Directories . . . . . . . . . . . . . . . . . . . . . 542

Dual-Boot Systems and a Live CD . . . . . . . . . 544

Backups and Updates . . . . . . . . . . . . . . . . . 546

Mac OS X Operating System . . . . . . . . . . . . . . . 548

Use the Mac . . . . . . . . . . . . . . . . . . . . . . . . 548

Maintain and Support a Mac . . . . . . . . . . . . 561

Troubleshoot OS X Startup . . . . . . . . . . . . . . 570

Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . . 572

Appendix A

Safety Procedures and Environmental

Concerns . . . . . . . . . . . . . . . . . . . . . 579

Appendix B

Entry Points for Startup Processes . . 595

Appendix c

CompTIA A+ Acronyms . . . . . . . . . . . 599

Glossary . . . . . . . . . . . . . . . . . . . . . . 607

Index . . . . . . . . . . . . . . . . . . . . . . . . 637

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CompTIA A+ 220-902 Exam Mapped to Chapters

CompTIA A+ Guide to Software, Ninth Edition fully meets all of CompTIA’s A+ 220-902 Exam

Objectives.

DOMAIN 1.0 Windows Operating Systems

1.1 Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista,

Windows 7, Windows 8, Windows 8.1).

Objectives Chapter section

Features:

• 32-bit vs. 64-bit 1 System Window

• Aero, gadgets, user account control, 1 Windows Interfaces

2 Windows Tools for Users and Technicians

2 Verify Your System Qualifies for Windows

2 Installations with Special Considerations

2 Set Up User Accounts and Transfer User Data

3 Backup Proceures

3 Clean Up the Hard Drive

3 Back Up Windows System Files

4 Step 5: Consider Using ReadyBoost

4 Administrative Tools

4 Event Viewer

10 Use BitLocker Encryption

10 Step-by-Step Attack Plan

10 Windows Firewall Settings

10 Dealing with Malicious Software on Personal Computers

• Side by side apps, Metro UI, 1 Windows Interface

Pinning, One Drive, Windows store, 1 Windows Tools for Users and Technicians

Multimonitor task bars, Charms, Start 1 Windows User Accounts

Screen, Power Shell, Live sign in, 3 Display Settings and Graphics Software

Action Center. 4 Commands to Manage Files and Folders

Upgrade paths – differences between 2 Choose the Type of Installation: In-Place Upgrade,

in place upgrades, compatibility tools, Clean Install, or Dual Boot

Windows upgrade OS advisor

1.2 Given a scenario, install Windows PC operating systems using appropriate methods.

Objectives Chapter section

Boot methods 2 How to Plan a Windows Installation

• USB 2 How to Plan a Windows Installation

• CD-ROM 2 How to Plan a Windows Installation

• DVD 2 How to Plan a Windows Installation

• PXE 2 Deployment Strategies for Windows

• Solid state/flash drives 2 How to Plan a Windows Installation

• Netboot 11 Troubleshoot OS X Startup

• External/hot swappable drive 2 How to Plan a Windows Installation

• Internal hard drive (partition) 2 How to Plan a Windows Installation

Type of installations 2 How to Plan a Windows Installation

• Unattended installation 2 Deployment Strategies for Windows

• Upgrade 2 How to Plan a Windows Installation

• Clean install 2 How to Plan a Windows Installation

bit-locker, shadow copy,

system restore, ready boost,

sidebar, compatibility mode,

virtual XP mode, easy transfer,

administrative tools, defender,

Windows firewall, security

center, event viewer, file struc￾ture and paths, category view

vs. classic view.

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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

viii CompTIA A+ 220-902 Exam Mapped to Chapters

• Repair installation 2 How to Plan a Windows Installation

• Multiboot 2 How to Plan a Windows Installation

• Remote network installation 2 Deployment Strategies for Windows

• Image deployment 2 Deployment Strategies for Windows

• Recovery partition 2 Installations with Special Considerations

6 Tools for Reinstalling Windows

• Refresh/restore 6 Tools for Reinstalling Windows

Partitioning 3 Managing Files, Folders, and Storage Devices

• Dynamic 3 Managing Files, Folders, and Storage Devices

• Basic 3 Managing Files, Folders, and Storage Devices

• Primary 3 Managing Files, Folders, and Storage Devices

• Extended 3 Managing Files, Folders, and Storage Devices

• Logical 3 Managing Files, Folders, and Storage Devices

• GPT 3 Managing Files, Folders, and Storage Devices

File system types/formatting

• ExFAT 3 Managing Files, Folders, and Storage Devices

• FAT32 3 Managing Files, Folders, and Storage Devices

• NTFS 3 Managing Files, Folders, and Storage Devices

• CDFS 3 Managing Files, Folders, and Storage Devices

• NFS 9 How to Map a Network Drive or Network Printer

• ext3, ext4 11 Linux Commands

• Quick format vs. full format 3 Managing Files, Folders, and Storage Devices

Load alternate third party drivers 2 Installations with Special Considerations

when necessary

Workgroup vs. Domain setup 1 Windows Network Connections

Time/date/region/language settings 1 Control Panel

2 Installing Windows 8.1 and Windows 7

Driver installation, software and 2 What to Do After a Windows Installation

windows updates

Factory recovery partition 2 Installations with Special Considerations

Properly formatted boot drive with 2 Installing Windows 8.1 and Windows 7

the correct partitions/format

1.3 Given a scenario, apply appropriate Microsoft command line tools.

Objectives Chapter section

TASKKILL 5 Responding to Specific Error Messages

BOOTREC 6 Error Messages and Problems

SHUTDOWN 3 Commands to Manage Files and Folders

TASKLIST 5 Responding to Specific Error Messages

MD 3 Commands to Manage Files and Folders

RD 3 Commands to Manage Files and Folders

CD 3 Commands to Manage Files and Folders

DEL 3 Commands to Manage Files and Folders

FORMAT 3 Commands to Manage Files and Folders

COPY 3 Commands to Manage Files and Folders

XCOPY 3 Commands to Manage Files and Folders

ROBOCOPY 3 Commands to Manage Files and Folders

DISKPART 6 Tools That Can Affect Windows System Files

and Settings

SFC 5 System File Checker

CHKDSK 3 Commands to Manage Files and Folders

GPUPDATE 9 Use Group Policy to Improve QoS for Applications

GPRESULT 9 How to Share Folders and Files

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

CompTIA A+ 220-902 ix

DIR 3 Commands to Manage Files and Folders

EXIT 3 Commands to Manage Files and Folders

HELP 3 Commands to Manage Files and Folders

EXPAND 3 Commands to Manage Files and Folders

[command name] /? 3 Commands to Manage Files and Folders

Commands available with standard 3 Commands to Manage Files and Folders

privileges vs. administrative privileges.

1.4 Given a scenario, use appropriate Microsoft operating system features and tools.

Objectives Chapter section

Administrative 4 Administrative Tools

• Computer management 4 Computer Management

• Device manager 2 Install Hardware

• Local Users and Groups 9 Classify User Accounts and User Groups

• Local security policy 10 Local Security Policies Using Group Policy

• Performance monitor 4 Performance Monitor

• Services 4 Services Console

• System configuration 4 System Configuration

• Task scheduler 4 Task Scheduler

• Component services 5 Responding to Specific Error Messages

• Data sources 9 ODBC Data Sources

• Print management 4 Print Management

• Windows memory diagnostics 5 Memory Diagnostics

• Windows firewall 10 Windows Firewall Settings

• Advanced security 10 Windows Firewall Settings

MSCONFIG 4 System Configuration

• General 4 System Configuration

• Boot 4 System Configuration

• Services 4 System Configuration

• Startup 4 System Configuration

• Tools 4 System Configuration

Task Manager 4 Task Manager

• Applications 4 Task Manager

• Processes 4 Task Manager

• Performance 4 Task Manager

• Networking 4 Task Manager

• Users 4 Task Manager

Disk management 3 Use Disk Management to Manage Hard Drives

• Drive status 3 Use Disk Management to Manage Hard Drives

• Mounting 3 Use Disk Management to Manage Hard Drives

• Initializing 3 Use Disk Management to Manage Hard Drives

• Extending partitions 3 Use Disk Management to Manage Hard Drives

• Splitting partitions 3 Use Disk Management to Manage Hard Drives

• Shrink partitions 3 Use Disk Management to Manage Hard Drives

• Assigning/changing drive letters 3 Use Disk Management to Manage Hard Drives

• Adding drives 3 Use Disk Management to Manage Hard Drives

• Adding arrays 3 Use Disk Management to Manage Hard Drives

• Storage spaces 3 Windows Storage Spaces

Other 2

• User State Migration tool (USMT) 2 Using the USMT Software

• Windows Easy Transfer 2 Set Up User Accounts and Transfer User Data

• Windows Upgrade Advisor 2 Verify Your System Qualifies for Windows

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

x CompTIA A+ 220-902 Exam Mapped to Chapters

System utilities

• REGEDIT 4 The Registry Editor

• COMMAND 3 Commands to Manage Files and Folders

• SERVICES.MSC 4 Services Console

• MMC 4 Microsoft Management Console (MMC)

• MSTSC 9 Remote Desktop Connection (RDC)

• NOTEPAD 1 Windows Tools for Users and Technicians

• EXPLORER 1 Windows 8 File Explorer and Windows 7 Windows

Explorer

• MSINFO32 1 System Information Window

• DXDIAG 4 Display Settings and Graphics Software

• DEFRAG 3 Schedule Preventive Maintenance

• System restore 3 Back Up Windows System Files

• Windows Update 3 Schedule Preventive Maintenance

1.5 Given a scenario, use Windows Control Panel utilities.

Objectives Chapter section

Internet options 9 Internet Explorer

• Connections 9 Internet Explorer

• Security 9 Internet Explorer

• General 9 Internet Explorer

• Privacy 9 Internet Explorer

• Programs 9 Internet Explorer

• Advanced 9 Internet Explorer

Display/Display Settings 4 Display Settings and Graphics Software

• Resolution 4 Display Settings and Graphics Software

• Color depth 4 Display Settings and Graphics Software

• Refresh rate 4 Display Settings and Graphics Software

User accounts 1 Windows User Accounts

Folder options 1 Folder Options

• View hidden files 1 Folder Options

• Hide extensions 1 Folder Options

• General options 1 Folder Options

• View options 1 Folder Options

System

• Performance (virtual memory) 3 Schedule Preventive Maintenance

• Remote settings 9 Remote Desktop Connection (RDC)

• System protection 3 Back Up Windows System Files

Windows firewall 10 Windows Firewall Settings

Power options 1 Power Options

• Hibernate 1 Power Options

• Power plans 1 Power Options

• Sleep/suspend 1 Power Options

• Standby 1 Power Options

Programs and features 2 Install Applications

HomeGroup 1 Windows Network Connections

Devices and Printers 2 Install Hardware

Sound 1 Control Panel

Troubleshooting 9 How to Share Folders and Files

Network and Sharing Center 1 Windows Network Connections

Device Manager 2 Install Hardware

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.

CompTIA A+ 220-902 xi

1.6 Given a scenario, install and configure Windows networking on a client/desktop.

Objectives Chapter section

HomeGroup vs. WorkGroup 1 Windows Network Connections

Domain setup 1 Windows Network Connections

Network shares/administrative shares/

mapping drives 9 Controlling Access to Folders and Files

Printer sharing vs. network printer mapping 9 How to Map a Network Drive or Network Printer

Establish networking connections 7 Connecting a Computer to a Network

• VPN 7 Create a VPN Connection

• Dialups 7 Create a Dial-Up Connection

• Wireless 7 Connect to an Ethernet Wired or

Wireless Wi-Fi Local Network

• Wired 7 Connect to an Ethernet Wired or

Wireless Wi-Fi Local Network

• WWAN (Cellular) 7 Connect to a Wireless WAN (Cellular) Network

Proxy settings 9 Internet Explorer

Remote Desktop Connection 9 Remote Desktop Connection (RDC)

Remote Assistance 9 Remote Assistance

Home vs. Work vs. Public network settings 1 Windows Network Connections

Firewall settings 10 Windows Firewall Settings

• Exceptions 10 Windows Firewall Settings

• Configuration 10 Windows Firewall Settings

• Enabling/disabling Windows firewall 10 Windows Firewall Settings

Configuring an alternative IP address 7 Alternate IP Address Configuration

in Windows

• IP addressing 7 Dynamic and Static Configuration

• Subnet mask 7 How IPv4 IP Addresses Are Used

• DNS 7 Dynamic and Static Configuration

• Gateway 7 Dynamic and Static Configuration

Network card properties

• Half duplex/full duplex/auto 7 Manage Network Adapters

• Speed 7 Manage Network Adapters

• Wake-on-LAN 7 Manage Network Adapters

• QoS 7 Manage Network Adapters

9 Use Group Policy to Improve QoS for Applications

• BIOS (on-board NIC) 7 Manage Network Adapters

1.7 Perform common preventive maintenance procedures using the appropriate Windows OS tools.

Objectives Chapter section

Best practices 3

• Scheduled backups 3 Backup Procedures

• Scheduled disk maintenance 3 Schedule Preventive Maintenance

• Windows updates 3 Schedule Preventive Maintenance

• Patch management 3 Schedule Preventive Maintenance

• Driver/firmware updates 3 Schedule Preventive Maintenance

• Antivirus/ Antimalware updates 3 Schedule Preventive Maintenance

Tools

• Backup 3 Backup Procedures

• System restore 3 Backup Procedures

• Recovery image 6 Tools for Troubleshooting Windows Startup Problems

• Disk maintenance utilities 3 Schedule Preventive Maintenance

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.