CODE OF BANKING PRACTICE potx

CODE OF BANKING PRACTICE

Publication History

First published by the Australian Bankers’ Association in August 2003. Subsequent amendments

published in May 2004. For details of these amendments see www.bankers.asn.au under “Code of

Banking Practice”. This version of the Code of Banking Practice includes these amendments.

CODE OF BANKING PRACTICE

Contents

i

PART A: INTRODUCTION 1

1 Introduction 1

PART B: OUR KEY COMMITMENTS AND GENERAL

OBLIGATIONS 1

2 Our key commitments to you 1

3 Compliance with laws 2

4 Retention of your rights 2

5 Review of this Code 2

6 Elderly customers and customers with a disability 3

7 Staff training and competency 3

8 Promotion of this Code 3

9 Availability of copies of this Code 3

PART C: DISCLOSURES 4

10 Terms and conditions 4

11 Copies of documents 6

12 Cost of credit 6

13 Operation of accounts 7

14 Account suitability 7

PART D: PRINCIPLES OF CONDUCT 8

15 Pre-contractual conduct 8

16 Opening of accounts 8

17 Account combination 8

18 Changes to terms and conditions 8

19 Direct debits 9

20 Chargebacks 9

21 Foreign exchange services 10

22 Privacy and confidentiality 10

23 Payment instruments 10