Challenge in purchasing in Saigon commercial bank

CHALLENGE IN

PURCHASING IN

SAIGON

COMMERCIAL

BANK

Tram Nguyen

HO CHI MINH OPEN UNIVERSITY UNIVERSITE LIBRE DE BRUXELLES

SOLVAY BRUSSELS SCHOOL OF

ECONOMICS AND MANAGEMENT

MBQPM6

TRAM NGUYEN

CHALLENGE IN PURCHASING IN

SAIGON COMMERCIAL BANK

MASTER FINAL PROJECT

MASTER IN BUSINESS QUALITY AND

PERFORMANCE MANAGEMENT

Ho Chi Minh City

(2018)

HO CHI MINH OPEN UNIVERSITY UNIVERSITE LIBRE DE BRUXELLES

SOLVAY BRUSSELS SCHOOL OF

ECONOMICS AND MANAGEMENT

MBQPM6

CHALLENGE IN PURCHASING IN

SAIGON COMMERCIAL BANK

MASTER FINAL PROJECT

MASTER IN BUSINESS QUALITY AND

PERFORMANCE MANAGEMENT

Tutor: Jacques Martin

Class : MBQPM6

Full Name : Tram Nguyen

Ho Chi Minh City

(2018)

This report has been written from November 2017 to March 2018

under supervision of Mr Jacques Martin. I am thankful for Mr Jacques

for his monitoring and constant feedback that helps to achieve more than

I thought I would be.

Having the great opportunity to study master in business quality

and performance management course at Solvay Brussels School of

Economics and Management, I have to appreciate Solvay Administration

Staff for accepting my transfer application from Master Computer

Science in Belgium program and the support from my manager – director

at P.O Dept. and colleagues at SCB for work support as well as providing

information and knowledge so this final report can be done closely to my

chosen topic.

As a Challenge in Purchasing in Saigon Commercial Bank in

Purchasing Order Department, I find working for this final project to

analyze challenge in purchasing in SCB is extremely helpful for me to have

an exact view of how the whole purchasing system is operating not only in

Ho Chi Minh area but to all units those involving purchase activities.

Through the research, output leads to application ideas to improve

purchasing operation to benefit all the stake holders in terms of time

consuming, cost consuming for other departments, thus, achieving

strategic goals of SCB in several years to come.

Sincerely,

Tram Nguyen

INTRODUCTION:

BACKGROUND

CHALENGE IN PURCHASING IN BANKING

Purchasing in almost any operation in the economic world is covers the same

areas of IT and data; HR; Marketing, communication and PR; Buildings,

operations and maintenance; Canteen and Catering; Business trips and

meetings; Other services; and Office and Branch equipment.

Most major companies and even some government organizations have a

purchasing or procurement department as part of everyday operations. These

departments provide a service that is the backbone of many manufacturing,

retail, military and other industrial organizations. Many individuals, even some

who work for these companies, are unaware of what the purchasing department

does, why it exists or what purposes it serves. To understand better what the

role of the purchasing department is, consider some functions it performs.

However, banking industry is quite different in terms of equipment and security

demand involve in this operation. Thus, the value and number of transactions

if relatively larger than majorities of industries with the charter capital for

whole Vietnam system in August 2017 was VND505.258 trillion or

approximately USD 21.96 billion.1

In more details, the areas of purchasing varied as following table which has

some relatively common areas as other with higher level of security and

transaction value:

● IT and data;

o Copiers

o Computers

1 State Bank of Viet Nam (June 2018) "Performance of Credit Institutions". Available at:

https://www.sbv.gov.vn/webcenter/portal/en/home/sbv/statistic/ooci/ksr?_afrLoop=34113460433630

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