Assessment of advanced program students’ english learning satisfaction at banking academy

NGÂN HÀNG NHÀ NƯỚC VIỆT NAM

HỌC VIỆN NGÂN HÀNG

ĐỀ TÀI NGHIÊN CỨU KHOA HỌC CẤP CƠ SỞ

NĂM 2021 - 2022

ASSESSMENT OF ADVANCED PROGRAM STUDENTS’

ENGLISH LEARNING SATISFACTION

AT BANKING ACADEMY

MÃ SỐ: DTHV.04/2021

Chủ nhiệm đề tài: TS. CẤN THÚY LIÊN

HÀ NỘI - 2022

DANH SÁCH THÀNH VIÊN THAM GIA NGHIÊN CỨU ĐỀ TÀI

TT

Họ tên Học hàm, học vị Vai trò

Chức vụ, Đơn vị

công tác

1 Cấn Thúy Liên Tiến sĩ Chủ nhiệm đề tài

Trưởng Khoa

Ngoại Ngữ

COMMITMENT

We hereby undertake that the research " ASSESSMENT OF ADVANCED

PROGRAM STUDENTS’ ENGLISH LEARNING SATISFACTION AT

BANKING ACADEMY" is an independent product of the author, not copied from any

sources. Data and content of this topic are truthful, collected, inherited and used from

clear and reliable sources with full citations.

Ha Noi, 2022

The author

Can Thuy Lien

TABLE OF CONTENTS

CHAPTER 1: INTRODUCTION ..............................................................................11

1.1. Introduction ........................................................................................................11

1.2. Background .........................................................................................................12

1.3. The characteristics of advanced program at Banking Academy.........................13

1.3.1. The difference of advanced program in terms of tuition fee ...........................13

1.3.2. The main objectives of advanced program at Banking Academy................15

1.3.3. Advanced program admission ......................................................................16

1.3.4. Advanced program Lecturers .......................................................................17

1.3.5. Active and modern teaching methods ..........................................................17

1.3.6. Facilities for teaching ...................................................................................18

1.3.7. English training of Advanced program at Banking Academy......................19

1.3.8. Reality of AP students’ English proficiency at Banking Academy .............21

1.4. Objectives of the research ...................................................................................22

1.5. Scope and limitation of the research ...................................................................22

CHAPTER 2: LIETERATURE REVIEW ...............................................................24

2.1. Related literature .................................................................................................24

2.2. Theorical models.................................................................................................29

CHAPTER 3. RESEARCH METHODOLOGY ......................................................33

3.1. Locale of the research .........................................................................................33

3.2. Research Design..................................................................................................33

3.3. Data Gathering Procedure ...................................................................................34

3.3.1. Population, Sample and Sampling Technique ..............................................34

3.3.2. Research Instrument .....................................................................................36

3.4. Statistical treatments ...........................................................................................39

3.4.1. Data entry......................................................................................................39

3.4.2. Data coding...................................................................................................39

3.4.3. Variable coding/ labeling..............................................................................39

3.4.4. Data cleaning ................................................................................................40

3.5. Statistical analysis...............................................................................................40

3.5.1. Model processing..........................................................................................40

3.5.2. Determining the differences in sample groups.............................................51

3.5.3. Assessing Descriptive Statistics ..................................................................52

CHAPTER 4: FINDINGS, DISCUSSIONS AND RECOMMENDATION ..........53

4.1. Findings and Discussions....................................................................................53

4.1.1. In comparison with other researches............................................................53

4.2.1. In terms of Training Program.......................................................................58

4.2.2. In terms of Tuition Fees ...............................................................................60

4.2.3. In terms of Facilities.....................................................................................60

CONCLUSION............................................................................................................62

REFERENCE ..............................................................................................................63

APPENDIX ..................................................................................................................66

PICTURES AND TABLES

Picture 1: Siskos’s overall student satisfaction framework...........................................30

Picture 2: Student Satisfaction Assessment Framework ...............................................32

Table 1: Tuition Fees at some universities....................................................................14

Table 2: Tuition fees at Banking Academy...................................................................14

Table 3: Tuition fees at UEH.........................................................................................15

Table 4: Curriculum of English at BA ..........................................................................20

Table 5: IELTS examination results..............................................................................21

Table 6: Sample characteristics.....................................................................................36

Table 7: Questionnaire structure ...................................................................................37

Table 8: Case Processing Summary ..............................................................................40

Table 9: Reliability Statistics of Facility Scale .............................................................40

Table 10: Item-Total Statistics of Facility Scale ...........................................................41

Table 11: Reliability Statistics of Lectures Scale..........................................................41

Table 12: Item-Total Statistics of Lecturer Scale..........................................................42

Table 13: Reliability Statistics of Training Program Scale...........................................42

Table 14: Item-Total Statistics of Training Program Scale...........................................43

Table 15: Reliability Statistics of Responsiveness........................................................43

Table 16: Item-Total Statistics of Responsiveness Scale ..............................................43

Table 17: Reliability Statistics of Tuition Fee Scale.....................................................44

Table 18: Item-Total Statistics of Tuition fee Scale......................................................44

Table 19: Reliability Statistics of Satisfaction Scale.....................................................44

Table 20: Item-Total Statistics of Satisfaction Scale ....................................................44

Table 21: KMO and Bartlett's Test................................................................................45

Table 22: Total Variance Explained..............................................................................46

Table 23: Rotated Component Matrixa

..........................................................................47

Table 24: Model Summaryb

...........................................................................................48

Table 25: ANOVAa

.......................................................................................................50

Table 26: Hypothesis testing results..............................................................................50

Table 27: Coefficientsa

.................................................................................................51

Table 28: Results of One-Way ANOVA.......................................................................52

Table 29: Mean scores of variables...............................................................................52

Table 30: Test of Homogeneity of Variances (Gender)................................................66

Table 31: ANOVA (Gender).........................................................................................66

Table 32: Descriptives (Gender) ...................................................................................66

Table 33: Test of Homogeneity of Variances (Hometown)..........................................66

Table 34: ANOVA (Home town)..................................................................................66

Table 35: Descriptives (Hometown) .............................................................................68

Table 36: Test of Homogeneity of Variances (Faculty)................................................68

Table 37: ANOVA (Faculty).........................................................................................68

Table 38: Descriptives (Faculty) ...................................................................................68

Table 39: Test of Homogeneity of Variances (IELTS score) .......................................70

Table 40: ANOVA (IELTS score) ................................................................................70

Table 41: Descriptives (IELTS Score)..........................................................................70

Table 42: Descriptive Statistics (F)...............................................................................70

Table 43: Descriptive Statistics (L)...............................................................................70

Table 44: Descriptive Statistics (TP) ............................................................................71

Table 45: Descriptive Statistics (T)...............................................................................71

Table 46: Descriptive Statistics (T26)...........................................................................73

Table 47: Descriptive Statistics.....................................................................................73

Table 48: T35 frequencies.............................................................................................73

Table 49: T36 ................................................................................................................73

Table 50: Descriptive Statistics.....................................................................................74

Table 51: Frequencies of T37........................................................................................74

LIST OF ABBREVIATIONS

ANOVA: analysis of variance

BA: Banking Academy

BOD: Board of Directors

EFA: Exploratory Factor Analysis

IELTS: International English Language Testing System

KMO: Kaiser-Meyer-Olkin Measure of Sampling Adequacy

MOET: Ministry of Education and Training

SERVQUAL: Service versus Quality

SPSS: Statistical Package for the Social Sciences

UEH: Ho Chi Minh City University of Economics

VNUF: Vietnam University of Forestry