Application of service quality plan of mud logging services in PVD logging company

HO CHI MINH CITY OPEN UNIVERSITY UNIVERSITÉ LIBRE DE BRUXELLES

SOLVAY BRUSSELS SCHOOL OF

ECONOMICS & MANAGEMENT

MBQPM5

“PHẠM THỊ TIÊN QUẾ”

“APPLICATION OF SERVICE QUALITY

PLAN OF MUD LOGGING SERVICES IN

PVD LOGGING COMPANY

MASTER FINAL PROJECT

MASTER IN BUSINESS QUALITY AND PERFORMANCE MANAGEMENT

Ho Chi Minh City

(2016)

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STATEMENT OF AUTHENTICATION

*****

I would like to confirm that the contents presented in this thesis is the truthful work

and has been collected and analyzed by myself, under the directions of Dr. Jacques

Martin.

I did not copy other people’s work (published or otherwise) to complete my thesis.

All information has been collected during working and interviewing my colleagues.

Beside that, some contents were in my company’s documents such as procedures,

work instructions, reports.

I ensure that this thesis has not been submitted elsewhere in any form for the

fulfillment of any other degree or qualification.

Ho Chi Minh City, Apr 2016

Pham Thi Tien Que

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ACKNOWLEDGEMENT

In the process of preparation this thesis, I have received the care and help of my

family, teachers, friends and colleagues of PVD Logging Company.

My especial thankfulness to the instruction of Dr. Jacques Martin, who guided me

on the scientific method and content of the subject.

I would like to thank all lecturers of program who teach me valuable knowledge

during the course.

I also would like to thank friends in my class who are always willing support me

during the time I take part in the program.

I express the gratitude to my husband and daughter who are always behind to help

and provide to me many useful advices and much different assistance.

With my colleagues in Company, I would like to say thanks for many helping in

process of preparing thesis.

Sincerely,

Pham Thi Tien Que

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