A study on listening comprehension problems of ATC first-year students at Banking Academy

BANKING ACADEMY OF VIETNAM

FACULTY OF FOREIGN LANGUAGES

GRADUATION THESIS

TOPIC:

A STUDY ON LISTENING COMPREHENSION PROBLEMS OF ATC

FIRST-YEAR STUDENTS AT BANKING ACADEMY

Student : Nguyen Huong Quynh

Class : K20ATCC

Academic year : 2017 – 2021

Student ID : 20A7510150

Advisor : Dr. Can Thuy Lien

Hanoi, May 2021

i

CETIFICATE OF ORIGINALITY

I hearby declare the graduation thesis entitled "A study on listening

comprehension problems of ATC first-year students at Banking Academy"

submitted to the Banking Academy of Vietnam is a work carried under the guidance

of Ms. Can Thuy Lien. I futher affirm that this work has not been submittied in any

other institutes for any purpose.

Hanoi, 20 May, 2021

Author

Nguyen Huong Quynh

ii

ACKNOWLEDGMENT

First and foremost, I would like to express all my gratitude and respect to my

supervisor of the Foreign Languages Faculty at the Banking Academy – Mrs. Can

Thuy Lien for supporting and accompanying with me during the period of

proceeding this graduation thesis. Special thanks to my supervisor, who helped me

with her dedication and infinite knowledge, she guided me from the first steps when

starting up the study until I built and completed this graduation thesis successfully.

Secondly, I would love to express sincere thanks all of the lecturers of the Foreign

Languages Faculty at the Banking Academy for their deliberate instructions and

support during 4-year period.

Last but not least, I want to send my thankfulness to my parents and friends who

have followed and accompanied with me to complete this dissertation despite their

busy business. They help me both mentally and physically by giving me

encouragement, and useful suggestions.

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TABLE OF CONTENT

CETIFICATE OF ORIGINALITY .........................................................................i

ACKNOWLEDGMENT ......................................................................................... ii

TABLE OF CONTENT.......................................................................................... iii

LIST OF ABBREVIATIONS ..................................................................................v

LIST OF FIGURES .................................................................................................vi

LIST OF TABLES ................................................................................................. vii

ABSTRACTS........................................................................................................... iii

CHAPTER 1 – INTRODUCTION ..........................................................................1

1.1. Introduction..........................................................................................................1

1.2. Background of the study ......................................................................................2

1.3. Objectives of the study.........................................................................................4

1.4. Significance of the study......................................................................................5

1.5. Scope and limitation of the study.........................................................................6

1.6 Definitions of Terms.............................................................................................6

CHAPTER 2: REVIEW OF RELATED LITERATURE.................................10

2.1. Literature review................................................................................................10

2.2 Theoretical and Conceptual Framework.............................................................16

2.2.1 Theoretical Framework ....................................................................................16

2.2.2 Conceptual Framework ....................................................................................18

CHAPTER 3: RESEARCH METHODOLOGY ................................................20

3.1. Locale of the study.............................................................................................20

3.2. Research design..................................................................................................20

3.3. Data gathering procedure ...................................................................................21

3.4. Population and Sample description....................................................................22

3.4.1 Population ........................................................................................................22

3.4.2 Sample description...........................................................................................22

3.5. Research instrument...........................................................................................23

3.6. Statistical treatment............................................................................................24

3.7. Reliability and validity.......................................................................................26

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CHAPTER 4: FINDINGS AND DISCUSSION...................................................28

4.1 Subjective problems during Listening comprehension process..........................28

4.1.1 Problems related to self-practice......................................................................28

4.1.2 Problems related to vocabulary master............................................................29

4.1.3 Problems related to pronunciation ...................................................................31

4.1.4 Problems related to psychological characteristic.............................................32

4.1.5 Problems related to concentration....................................................................33

4.2 Objective problems during the Listening comprehension process. ...................34

4.2.1 Problems related to Listening materials...........................................................34

4.2.2 Problems related to the speaker .......................................................................39

4.2.3 Problems related to the physical setting...........................................................41

CHAPTER 5: CONCLUSION AND RECOMMENDATION ...........................44

5.1 Summary of Findings..........................................................................................44

5.2 Conclusion...........................................................................................................44

5.3 Recommendations...............................................................................................45

5.3.1 For Banking Academy .....................................................................................45

5.3.2 For teachers......................................................................................................48

5.3.3 For students......................................................................................................49

REFERENCES........................................................................................................55

APPENDICES .........................................................................................................58

v

LIST OF ABBREVIATIONS

ATC Faculty of Foreign Languages at Banking Academy

ULIS University of Languages and International Studies

VNU Vietnam National University

vi

LIST OF FIGURES

Figure Page

Figure 2.1 Theoretical Framework 16

Figure 2.2 Conceptual Framework 18

Figure 3.1 Data gathering procedure 21

Figure 3.2 Statistical analysis 25